Refund, Returns & Replacements Policy

At WidPrinting, many of our products are created especially for you. This includes personalized, printed, engraved, sublimated, embroidered, made-to-order, and other customized products.

Because customized products are produced according to the specifications provided with your order, our return and refund process is different from that of a traditional retail store. This policy explains what happens if there is a problem with your order, you receive the wrong product, your item arrives damaged, or you need to request a cancellation, return, replacement, or refund.

Nothing in this policy is intended to limit any rights that you may have under applicable consumer protection law.

Order Cancellations

If you would like to cancel or modify an order, please contact us as soon as possible.

Because many WidPrinting products are made to order, production may begin shortly after your order is confirmed. If production has not yet started, we will make reasonable efforts to cancel or modify your order.

Once a customized product has entered production, certain changes or cancellations may no longer be possible, except where required by applicable law.

Personalized and Made-to-Order Products

Most WidPrinting products are personalized or produced specifically for each customer. Examples may include:

• Custom printed T-shirts, polos, hoodies, and apparel
• Personalized mugs, tumblers, bottles, and drinkware
• Custom phone cases
• Personalized keychains
• Custom puzzles, clocks, tiles, plates, bags, wallets, and gifts
• Engraved or laser-cut products
• Products containing a customer’s name, photograph, logo, artwork, message, color selection, or other custom specifications

Once these products have been produced according to the approved or submitted customization, we generally cannot accept a return solely because the customer changed their mind, selected the wrong size, submitted incorrect information, or no longer wants the product, except where a return or cancellation is required by applicable law.

Customer-Provided Information and Designs

Please review all customization information carefully before submitting your order. This includes names, dates, spelling, photographs, artwork, colors, sizes, product variants, and any other personalization details.

WidPrinting is not responsible for errors contained in information or artwork supplied or approved by the customer, such as misspelled names, incorrect dates, low-resolution images, incorrect sizes, or other customer-provided specifications.

However, if WidPrinting or one of our production partners produces an item differently from the specifications confirmed with your order, please contact us so that we can review the issue.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incorrectly printed, or materially different from what you ordered, please contact WidPrinting as soon as possible after receiving it.

To help us resolve the issue quickly, we may request:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging if the product was damaged during shipping
• Any other information reasonably necessary to verify the problem

If we confirm that the product was defective, damaged, incorrectly produced, or that you received the wrong item, WidPrinting will provide an appropriate solution in accordance with the circumstances and applicable law. This may include a replacement, reproduction, refund, or another mutually agreed solution.

Color and Image Differences

Colors displayed on phones, tablets, and computer monitors may differ slightly from the colors of the finished physical product. Printing methods, materials, lighting, screen calibration, and manufacturing processes can also cause minor differences in color, placement, or appearance.

Minor variations that are normal for the printing or production method used are generally not considered defects. Significant printing errors, incorrect designs, or substantial differences from the confirmed order will be reviewed individually.

Sizing

For apparel and other size-dependent products, customers are responsible for reviewing the size information available on the product page before ordering.

If the correct size ordered by the customer was delivered, we generally cannot reproduce or refund a customized product solely because the selected size does not fit as expected, except where otherwise required by applicable law.

If you receive a size different from the size shown on your confirmed order, please contact us.

Non-Customized Products

For products that are not personalized or made specifically for you, return or cancellation requests will be handled according to the applicable WidPrinting return conditions and your rights under applicable consumer protection law.

Returned products may need to be unused, undamaged, and returned with their original packaging and accessories when reasonably applicable.

Refunds

Once a refund request has been reviewed and approved, the refund will normally be issued to the original payment method whenever possible.

After WidPrinting issues a refund, additional processing time may be required by your bank, card issuer, payment processor, or other payment provider before the funds appear in your account.

WidPrinting does not control processing times imposed by banks or payment providers.

Shipping Costs

If a return, replacement, or reshipment is necessary because WidPrinting or one of our production partners made an error, or because the product arrived defective or damaged, WidPrinting will determine the appropriate shipping solution as part of the claim.

If a return is requested for reasons not caused by WidPrinting, return shipping costs may be the customer’s responsibility where permitted by applicable law.

Orders Produced by Our Fulfillment Partners

WidPrinting works with selected local and international production and fulfillment partners to manufacture and deliver some products.

Your package may therefore be shipped directly from one of our production partners rather than from a WidPrinting location.

Please do not return an item to the address printed on your package or directly to a manufacturer or fulfillment partner unless WidPrinting specifically instructs you to do so.

Unauthorized returns may be sent to a facility that is unable to process customer returns and may result in the package being lost or rejected.

Return Authorization

Before returning any product, please contact WidPrinting and obtain return instructions.

Depending on the product, your location, and the production partner that fulfilled the order, we may provide a specific return address or determine that returning the damaged or defective product is unnecessary.

Do not send products to WidPrinting or to a fulfillment partner without receiving return instructions first.

Packages Lost or Damaged in Transit

If tracking indicates that your package was lost during shipment, or if it arrives visibly damaged, please contact us so that we can investigate the shipment with the applicable carrier or fulfillment partner.

Please keep the original packaging and take photographs of any visible shipping damage until the claim has been resolved.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping or reproduction charges may apply before the order can be sent again, except where the delivery problem was caused by WidPrinting, the carrier, or our fulfillment partner.

Sale and Promotional Items

Purchasing an item during a sale or promotion does not remove any consumer rights that apply to defective, damaged, incorrect, or otherwise non-conforming products.

Any additional restrictions applicable to a specific promotion will be clearly disclosed before purchase.

Exchanges

Because many WidPrinting products are individually produced, traditional exchanges are not always possible.

If you received a defective, damaged, or incorrect product, contact us and we will determine whether a replacement, reproduction, refund, or another solution is appropriate.

Proof of Purchase

We may require your WidPrinting order number, purchase confirmation, receipt, or other reasonable proof of purchase before processing a refund, replacement, or return request.

Contact Us

If there is a problem with your order, please contact WidPrinting before returning the product. Our goal is to review legitimate problems fairly and find an appropriate solution as quickly as possible.

Email: contact@widprinting.com

WhatsApp / Phone: +52 951 202 6601

Please include your order number and a brief explanation of the issue when contacting us.

Consumer Rights

This policy is intended to operate in accordance with applicable consumer protection laws. Nothing in these terms excludes, restricts, or waives any consumer right that cannot legally be excluded or waived.

Where applicable law provides a cancellation, revocation, refund, replacement, repair, compensation, or other mandatory consumer right, that right will apply regardless of any other provision of this policy.

Last updated: September 2026